1.The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA) standards.
依照凱賓斯基的集團操作程序和KEA的檢查標準為酒店客人友好熱情地辦理登記和退房手續(xù)。
2.Must be display a professional and postive image at all time during the work.
接待員在當班期間必須始終展現(xiàn)出一個專業(yè)、積極地形象。
3.Answer all guest requests and questions in personin a professional and helpful manner, whether by telephone or in personin a professional and helpful manner.