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? Club Millesime Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime.

負責保持高標準的對客服務(wù)，從而贏得客人最大的滿意，同時通過有效的日常管理，確保索菲特會所在預(yù)算的范圍內(nèi)得以高效運作。

? Assists the Club Millesime Manager to ensure all the Club Millesime staff and sub-ordinates adhere to the Hotel rules and regulation.

協(xié)助索菲特會所經(jīng)理確保所有的索菲特會所員工以及助手能遵守酒店的規(guī)章制度。

? To supervise and delegate duties to all the Club Millesime staff within the section and to prepare their work schedules as required.

協(xié)助索菲特會所經(jīng)理負責索菲特會所所有員工的監(jiān)督管理，并根據(jù)要求制定工作日程。

? Use supervision skills effectively to encourage and motivate staff.

運用督導(dǎo)管理技巧調(diào)動和提高員工的工作積極性。

? Assists the Club Millesime Manager to responsible for all activities at the Club Millesime.

協(xié)助索菲特會所經(jīng)理管理索菲特會所所有的事務(wù)。

? Club Millesime Supervisor is responsible and accountable, under the direction of the Club Millesime Manager, for the efficient overall day-to-day operations of Club Millesime whilst on duty. They are to maintain the highest standard of guest service and satisfaction.

在索菲特會所經(jīng)理的指導(dǎo)下，負責酒店日常工作地高效運轉(zhuǎn)，保持對客服務(wù)的高標準。

? Assists the Club Millesime Manager to responsible for the effectively cost control and inventory control at Club Millesime.

協(xié)助索菲特會所經(jīng)理有效的負責索菲特會所的成本控制及庫存控制。

? The Club Millesime Supervisor is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel

負責迎接酒店的VIP客人，并且保證他們感覺舒適，受到歡迎。

? Regularly conduct inspections of all work conducted within the Club Millesime to ensure quality standard are maintained.

對索菲特會所工作的日常例行檢查和指導(dǎo)，確保服務(wù)的高標準。

? Conduct daily shift briefing/meetings and pass on all relevant information to the Club Floor Agent.

負責每個班次的交接會議并且把相關(guān)信息傳達給所有索菲特會所的員工。

? Maintain daily an accurate record in the Club Millesime logbook of items and incidents which may be of concern to management and/or which may require further attention.

對于賓客服務(wù)簿上的事件以及管理層要求進一步跟蹤解決的事情有詳細準確的紀錄。

? To assist as required/requested with the solving of any guest’ complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve and guests complaints and to seek help if needed.

按照要求，解決客人的投訴、抱怨，并作相應(yīng)的紀錄。確保達到客人的滿意，在一定的時間內(nèi)跟蹤解決，高效處理客人的投訴，如有需要，尋求上級的幫助。

? Use supervision skills effectively to encourage and motivate staff.

運用督導(dǎo)管理技巧調(diào)動和提高員工的工作積極性。

? Coordinate closely with the Front Desk on all matters related to Club Millesime.

與前臺緊密聯(lián)系得到所有關(guān)于索菲特會所的信息。

? To ensure constantly aware of and up to date with all happenings and operations within the hotel.

及時關(guān)注并且注意更新酒店的信息。

? Responsible for ensuring clear and constant communication lines are kept with all staffs and other departments.

負責并且確保員工之間以及部門之間良好的溝通。

? Ensure to be completely aware of all hotel services and facilities, outlet operating hours and scope of service.

了解酒店所提供的服務(wù)和設(shè)施，如營業(yè)時間、服務(wù)范圍等。

? Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections.

對酒店的設(shè)施及服務(wù)，包括房間類型、房價、相關(guān)特色及設(shè)施，餐飲促銷、前廳部的各個部門都有一定的了解。

? Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits.

檢查每日預(yù)抵客人名單，特別留意一些重要貴賓和?？偷奶厥獍才?。

? Check and ensure VIPs and regular guests on Club Millesime room assignments and amenities are set up prior to their arrivals as well as their Airport transfer arrangements.

在客人到達之前，檢查索菲特會所客人的房間安排及接機工作。

? Ensure yourself and Club Millesime Agents are well taking the personal cares for every guest and VIPs on the Club Millesime.

確保自己和其他索菲特會所員工對每一位客人和索菲特會所的VIP客人提供個人化的關(guān)懷。

? Meet up with VIPs and other guests arriving and escort them to their room or to the Club Millesime.

迎接貴賓到店及陪同他們到房間或去索菲特會所。

? Ensure all Club Millesime Agents acknowledge all guests where possible guest names should be used.

確保所有的索菲特會所員工都記住客人，并且稱呼客人的姓名。

? Ensure the availability of Club Millesime facilities and services at all time.

保證索菲特會所隨時提供服務(wù)。

? Ensure the availability of breakfast, daily coffee/tea and “Happy Hour” is ready on Club Millesime Lounge prior to opening hours.

保證索菲特會所早餐、下午茶和“歡樂時光”的按時服務(wù)。

? Ensure guests’ access to Club Millesime area is controlled and monitored per hotel relevant guidelines.

依據(jù)酒店的規(guī)定，確保客人正常進入索菲特會所。

? Conducting routine checks and ensure that all public areas in Club Millesime Lounge are maintained to the high levels of cleanliness.

執(zhí)行每天的例行檢查，并且保證索菲特會所公共區(qū)域的衛(wèi)生達到高標準。

? Ensure glassware and chinaware for breakfast and “Happy Hour” are well stocked and equipment is well maintained.

確保早餐和“歡樂時光”所需要的玻璃器皿、瓷器和其他設(shè)備好好保存。

? Ensure all guest greetings, check-ins and checkouts on Club Millesime are handled promptly and courteously by Club Millesime Agents.

確保所有索菲特會所的員工向客人提供快速、禮貌的入住登記和退房，并向客人致意。

? To be fully aware of the selling strategy for the day.

了解當天的銷售狀況。

? To be fully aware of and actively promote hotel promotion programs if any and up sell them at all times.

了解酒店的促銷計劃并積極參加，并隨時推銷他們。

? Contact Long-staying guests personally at least twice a week..

至少一周兩次的問候常住客人。

? Bid farewell to every corporate guest and all VIPs on Club Millesime upon their departures and ensure VIPs receive airport pre–check-in services (Guests are to be informed upon daily courtesy calls).

在索菲特會所樓層的VIP客人離店時，向每一位客人道別，并且保證客人得到提前機場登記的服務(wù)（在每日的問候電話中詢問客人）

? Oversee the daily movement of guest activities and be able to resole any guest complaints and to establish an amicable relationship with guest, clients and customers of the hotel.

了解客人的每日活動，解決客人的投訴，與客人、客戶和顧客建立友好的關(guān)系。

? To ensure guest retention program extend to loyalty customer on a consistent basis.

確?；仡^客政策能持續(xù)地延伸到每個忠實客人的身上。

? To ensure cash flow at the Club Millesime hand over to each shift in accurate amount, any shortage or overage should report to Club Millesime Manager for immediate action.

確保索菲特會所每班交接的備用金金額準確，任何短款和長款必須立即索菲特會所經(jīng)理匯報。

? Ensure that “shift reports” are printed and “Traces” are followed up accordingly.

保證班次報表能按時打印，并且跟蹤報表能相應(yīng)的跟蹤執(zhí)行。

? Assists the Club Millesime Manager to supervise and guides Club Millesime staff to ensure that hotel’s policies and procedure are adhered to.

協(xié)助索菲特會所經(jīng)理監(jiān)督指導(dǎo)索菲特會所員工的工作，以保證所有酒店的規(guī)章制度能正常進行。

? Coordinates meal breaks.

組織好員工的用餐時間。

? Keeps Club Millesime lounge neat at all times.

隨時保持索菲特會所休息區(qū)域的整潔。

? Handles problems and seeks assistance of Club Millesime Manager to when necessary.

幫助員工處理問題，如需要可向索菲特會所經(jīng)理尋求幫助。

? Maintains all equipment in good working order and trains new employees on equipment utilization.

所有設(shè)備必須保持在良好的工作狀態(tài)下，并教給員工如何正確使用。

? Is totally familiar with all Club Millesime back-up procedures in the event that any Club Millesime equipment malfunctions.

在索菲特會所設(shè)施設(shè)備出故障時，要熟知備份的工作程序。

? Is thoroughly familiar with all Emergency Procedures as specified by hotel.

十分熟悉酒店所有的應(yīng)急工作程序。

? Is conversant with the Club Millesime procedures, conducts training of new staff when necessary.

熟悉索菲特會所的工作程序，向新員工進行相應(yīng)的培訓。

? Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠誠計劃，和常飛卡計劃以及其優(yōu)惠政策。

? Briefs next shift Supervisor/Captain on outstanding issues requiring further attention.

向下班主管/領(lǐng)班交接未完成的事宜和需要注意的事情。

? Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.

通過最恰當?shù)耐緩?，盡可能向客人提供最優(yōu)質(zhì)的服務(wù)和最新、最準確的信息。

? Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.

為酒店保持良好的聲望并幫助酒店增加收入。

Perform other related duties & special projects as assigned by the supervisor.

隨時執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項目。