§ The Assistant Director of Sales performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Director of Sales.
§ Provide supervision of job functions assigned to junior staff members and check the effectiveness to each staff when completed.
指導(dǎo)部門初級員工的工作,并檢查完成的情況。
§ Control customer database mailing list and ensure it updated constantly.
控制客戶的信息庫和通訊名錄并保證不斷更新。
§ Maintain existing business and develop new accounts.
保持現(xiàn)有客戶并發(fā)展新的客戶。
§ Maintain good business relationship with all producers.
同客戶保持良好的商業(yè)關(guān)系。
§ Complete weekly entertainment and weekly activities plan.
完成每周的款待和活動(dòng)計(jì)劃。
§ Conduct sales campaign by direct sales call / visits/mailing for group and FIT business, meeting and banquets from all sources for bookings and leads.
對團(tuán)隊(duì)和商務(wù)散客通過電話銷售、訪問、郵寄開展銷售活動(dòng)。
§ Make sure all booking orders are correctly instructed for effective communication between sales and other departments.
§ Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.
保證對所有的來信和電話詢問都進(jìn)行有效的處理,建立一種令人愉快的工作關(guān)系。
§ Keep clients advised of latest information regarding hotel’s development.
記錄客戶對于酒店發(fā)展的建議和最新的信息。
§ Assist in conducting training to new staff.
協(xié)助新員工的培訓(xùn)工作。
§ Familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application
§ Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, and Banquet etc.).
§ Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated
§ Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to DOS.
§ Promotes the hotel as often as possible through entertaining,conducting, site inspections, presentations etc. of the hotel.
通過經(jīng)常宴請、定點(diǎn)參觀酒店、介紹酒店等活動(dòng)推銷酒店。
§ At all times, promote a positive image of the hotel in all forms of contact.
在隨時(shí)隨地對客發(fā)生的聯(lián)系中提高酒店的正面形象。
§ Develop & foster close and positive rapport with the public, guests, clients and members of the trade.
鼓勵(lì)和發(fā)展同公眾、旅客、客戶以及商界人士之間的積極緊密關(guān)系。
§ Promote and sell hotel to be the most popular meeting/banquet venue while concentrating on room sales, maximally utilize all the meeting/function rooms and achieve the highest revenue desired and targeted.