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Having a positive attitude towards work, being self-disciplined and self-motivated.

對工作有積極的態(tài)度，有自我約束力和工作主動性。

To discharge your duties in an effective and efficient manner.

以快捷有效的方式履行職責(zé)。

Improving guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.

不斷提高對客服務(wù)水平，通過客人的認可及熱情，確保任何時間都能最大限度地令客人滿意。

Establishes good public relationships with all guests.

與客人建立良好的公共關(guān)系。

Provides guests with the most accurate and up-to-date information at all time.

隨時向客人提供最新，最準(zhǔn)確的信息。

Handles mails, messages, parcels.

處理信件、留言信息及包裹事宜。

Give general information and general help to guests.

向客人提供全面信息及服務(wù)。

Controls and handles out keys to guests.

保管及為客人分發(fā)鑰匙。

Key in the information of every guest into computer system.

在電腦中錄入客人的信息。

Welcomes and assigns rooms to hotel guests according to reservations made

根據(jù)預(yù)定要求，恭迎客人并為其分配客房。

Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.

掌握并保留客人的抵離店記錄及重要客人和回頭客的提前登記卡。

Attends to guest’s inquiries and requests.

傾聽客人的咨詢和要求，并提供相關(guān)服務(wù)。

Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Center for process.

根據(jù)客人要求，受理喚醒電話，正確歸檔話單，然后將其交于服務(wù)中心處理。

Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

通過適當(dāng)?shù)耐緩剑M可能地向客人提供最優(yōu)質(zhì)的服務(wù)及最新、最準(zhǔn)確的信息。

Keep work areas cleaning from time to time.

時刻保持工作區(qū)域的整潔。

Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.

確保所有收銀業(yè)務(wù)的匯總表正確完成，并且應(yīng)和OPERA總數(shù)一致.

Responsible for adhering to hotel staff rules and regulations as details in hotel’s handbook.

要遵守酒店的店規(guī)店紀(jì)和員工手冊。

Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.

為酒店保持良好的聲望并幫助酒店增加利潤。

Perform other related duties & special projects as assigned by the supervisor.

隨時執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項目。